That being said, without evaluating the validity of the 355 complaints that were received over a 5-year period, if we consider that each of our 30 million annual clients meets face to face with our personnel at 5 or 6 service points, the rate of complaints comes to less than 1 for every 1.5 million service points.
Cela dit, sans évaluer la validité des 355 plaintes reçues sur une période de 5 ans, si l'on considère que chacun de nos 30 millions de clients annuels entre en contact avec notre personnel à 5 ou 6 points de service, le ratio de plaintes est de moins de 1 plainte par 1,5 million de points de service.