Les parents ont cherché à obtenir de l'aide auprès d'amis, de la famille, mais finalement ils étaient désespérés, bien à tort probablement, car je pense que le système de sécurité sociale aurait pu les aider davantage.
The parents had tried to get help, from friends, from family, but ultimately they were desperate, probably wrongly, because I think the social security system could have helped them more.