Nous voulions garder des gens en place afin de soutenir les clients où ils travaillaient, car c'est important. Ainsi, si la technologie nous permettait de laisser les gens où ils étaient, comme dans nos centres d'assistance de North Bay, de St. Catharines et de Guelph, c'est ce que nous avons fait.
We very much worked on the basis that we wanted to keep people in place to support business people where they work, because that's important for us in providing service; where we could make use of technology to allow people to stay where they were, in this case with our help desks in North Bay, St. Catharines, and Guelph, we did that as well.