À mon avis, ce que l'on essaie de démontrer aux agents de fouille lorsqu'on les rencontre, c'est que si on est excellent sur le plan du service à la clientèle, on sera encore meilleur sur le plan de la sûreté, parce qu'on va se concentrer sur les personnes.
In my opinion, what we try to show screening officers when we meet them is that, if we provide excellent customer service, we'll be even better off in the area of security because we'll be focusing on people. I don't think a pencil or a knife necessarily constitute a threat if they're in my hands, but they may become a threat if they're in someone else's hands.