On November 18, 2002, Sheila Fraser, Auditor General of Canada, told the Committee
that “We found that customs officers did not have adequate information to assess the risk that travellers pose to Canada, and that many long-serving officers had not received necessary refr
esher training . we found that these officers had little information and support to ensure that applicants were unlikely to engage in criminal activities or endanger the safety of Canadians . most of the recommendations that we made in our audits are being dealt with
...[+++]satisfactorily – an exception, with relation to air travel security, is training . neither Canada Customs and Revenue Agency nor Citizenship and Immigration Canada has reported much progress”.