Ce règlement a pour objectif de réduire la fréquence de deux pratiques totalement inacceptables en vigueur dans le domaine du transport, pratiques qui lèsent sérieusement les passagers, qui ont parfois l’impression?
This Regulation is intended to reduce the frequency with which two entirely unacceptable practices take place in the field of transport, which seriously prejudice passengers, who sometimes feel – we feel – as if we are treated as luggage, rather than people, or citizens, or consumers with rights.