Le CES recommande la redaction d'un Livre blanc sur les services financiers et les consommateurs, dans lequel seraient identifies les droits a proteger et les instruments de protection (droit d'acces, information, transparence du service, possibilites de recours).
The Committee concludes that a white paper on financial services and consumers should be drawn up, listing the rights to be protected and the mechanisms for protection (right of access, information, transparency of services and means of redress).