Troisièmement, il faut améliorer les politiques et les programmes qui semblent opaques, distants, rigides, insuffisamment réactifs mais aussi réduire le fossé séparant les pauvres et les exclus des structures démocratiques.
Thirdly, to overcome the problem of policies and programmes that seem remote, inflexible, unresponsive and unaccountable and to address the gap between democratic structures and those who are poor and excluded.