Il ressort des discussions avec nos membres de grande taille, dont Sears, Canadian Tire, Hudson's Bay, que lorsqu'ils contactent les douanes, par exemple, ou Revenu Canada, ou tout autre ministère avec lequel ils traitent, ils sont surpris de voir que le niveau de préparation diffère d'un ministère à l'autre, de même que le niveau de connaissance.
But based on discussion with our large members, including Sears, Canadian Tire, Hudson's Bay, when they approached customs, for example, or Revenue Canada, or any other department they were dealing with, they were surprised to see that the readiness level was different from one department to another and that there seemed to be more knowledge in one versus another.