Il s'agit d'en arriver à un équibre entre la protection des renseignements personnel et l'accès à l'information, de manière à aboutir à ce qui serait, selon nous, une amélioration très considérable des niveaux de service.
It's that balance between the protection of privacy and access to information, which we think would be a huge improvement in service levels, where, as Ian Boyko said earlier, instead of chasing somebody who knows something about your account, you'd have the ability to call your account up on-line to find out how much you owe or how much you have left to pay.