Dans mon bureau de circonscription, j'entends les gens me dire qu'ils sont plus satisfaits de l'ombudsman des banques qu'ils ne l'étaient avec la décision initiale de l'ABC—il faut l'assentiment de la majorité des directeurs externes—et que la menace de publication du nom des banques qui ne se conforment pas aux prescriptions de l'ombudsman est plutôt efficace.
My experience in my constituency office has been that people are very much happier with the bank ombudsman than perhaps they were at the original outset of the CBA deciding to help with this, or whatever it is, that having the majority of outside directors, and that the threat of publishing the banks that don't do what the ombudsman says, is working reasonably well.