La protection des passagers voyageant en autobus et autocar varie grandement d'un État membre à l'autre (responsabilité des opérateurs, indemnisation en cas de retard ou d’annulation, information des passagers, traitement des plaintes, assistance aux personnes handicapées, etc.).
However, the protection of bus and coach passengers (e.g. in terms of liability of operators, compensation in the event of delays and cancellations, obligation to provide information, complaints handling, assistance to disabled persons etc.) varies greatly from one Member State to another.
