L'office sera désormais tenu d'indiquer dans ses rapports annuels le nombre et la nature des plaintes reçues, le nom des transporteurs visés par ces plaintes, la façon dont la plainte a été traitée et les tendances observées en matière de plaintes venant des consommateurs.
As part of its annual reporting function, the agency will now have to indicate the number and nature of the complaints filed with the agency, the names of the carriers against whom the complaints were made, the manner in which the complaints were dealt with, and the systemic trends observed relating to consumer complaints.