whereas, however, some of these p
assenger rights are still not being applied completely by all carriers, nor are they being monitored in a harmonised fashion or enforced properly by all national authorities; whereas some of the e
xisting regulations have failed to provide clarity on passenger rights or the responsibilities of service providers and therefore require revision; whereas, in addition, passengers are not well informed about their rights and the quality of service they are entitled to expect, and their
...[+++]legal claims are often difficult to lodge and enforce;