First, the terms of reference were extremely broad, touching all aspects of EDC's operations and mandate: how were its current programs operating; what were its customers views; EDC served a large number of Canadian exporters, but what about those who did not use its services; and what did its competitors think of it? All of these viewpoints were sought.
Premièrement, le mandat était très vaste et portait sur tous les aspects du mandat et des activités de la SEE : déroulement des programmes existants; points de vue de ses clients; situation de ceux qui ne font pas appel aux services de la SEE par rapport au grand nombre d'exportateurs canadiens qui y ont recours; et jugement des concurrents de la SEE.