The other thing I wanted to say is that we have had a few clients who have wanted to complain about their consultants, but because of the situations they're in and the onerous nature of the process, the long waiting periods to get their complaint addressed, they don't have the means or the time or the energy to pursue those complaints. We would like whatever process is implemented to be easy for our clients to navigate.
L'autre chose que je souhaite dire, c'est que nous avons eu des clients qui voulaient se plaindre de leurs consultants mais qui, à cause de la situation dans laquelle ils se trouvaient, du caractère onéreux du processus et des longs délais de traitement des plaintes, n'avaient pas les moyens, le temps ou l'énergie de s'embarquer dans un processus de plainte.