Ms. Valérie Dufour: I believe that because the commissioner is within the general framework of the agency, if there's a consistent and frequent breach of a term and condition of carriage associated with overbooking, for example—since overbooking is a term and condition of carriage for which there is an offering—if there is a systemic issue, the agency as a general entity, with the commissioner embodied in it, would in fact be raising this to a carrier.
Mme Valérie Dufour: Puisque le commissaire relève de l'Office, s'il y a violation régulière et fréquente d'une condition de transport, par exemple la surréservation—puisqu'elle est une condition là où il y a offre de transport—s'il y a un problème systémique, l'Office, comme entité générale englobant le commissaire, en saisira le transporteur.
